Most frequent questions and answers

FamePBX is a PBX service provider offering different types of PBX solutions. FamePBX provides IP PBX, Hybrid PBX, and PBX Infrastructure Installation to help you establish better client relationships.

We offer a user-friendly PBX solution for managing our clients’ business and hospitality communications. Our services include:

  • VoIP-PBX.
  • IP telephony.
  • PBX infrastructure installation.
  • Comfortable Physical Fax Line.
  • SMS communication service.
  • Low-Rate International Call service. 
A private branch exchange( PBX) is a system for business phones that enables internal and external call transfers between various office phone extensions.( PBX has become a little more adaptable since it was originally only used for internal calls.)

On-premise hardware, like a cabinet, is used in traditional PBX setups. It enables both internal and external calls to be made by phone users within an organization. It uses phone lines that link staff members to a Public Switch Telephony Network( PSTN) to make outside calls.

Today, businesses use hosted or cloud-based private branch exchanges. These frequently call for the implementation of MPLS to prioritize phone traffic or an Internet connection with sufficient bandwidth. A Private Branch Exchange hosted in the cloud performs the same fundamental tasks as an on-premises system would. One significant distinction is that for end customers, the exchange will be “hosted” and managed by a different phone or voice service provider. Data centers are a typical location for cloud or hosted PBXs. Voice data is transmitted via the Internet to the hosted or cloud Private Branch Exchange rather than using on-premise infrastructure to route calls.

A PBX system that can handle calls over an IP network is known as a VOIP PBX or IP. It is capable of making outbound connections to both conventional and SIP trunks as well as IP extensions. The majority of VOIP services offer normal phone numbers to enable calls from landlines and mobile devices. Usually, the person calling these numbers can’t identify if the call is to a standard PSTN service or a VOIP provider.

It enables callers to be automatically forwarded to an extension without the assistance of a live operator and is also known as a Virtual Receptionist. A company phone system typically includes the Auto Attendant.

An auto attendant helps route and transfer calls to the right departments or people for businesses with several departments or those without a receptionist on staff. This makes it simple to effectively funnel calls, improving both the customer and employee experience.


a phone system menu that uses voice and DTMF keypad inputs to communicate with people. A unique type of IVR called an auto attendant has as its target activity the transfer of a call to an extension. IVR can be defined more broadly. To provide desired information, such as account balances, etc., it can communicate with a database.

A pin( Personal Identification Number) is a code that can be used to block access to PBXs or private spaces like voice mailboxes by the general public or without permission. For the purpose of preventing hacking or fraudulent use, this adds a second layer of security.

A private branch exchange (PBX) that is provided as a hosted service is known as a hosted PBX. The benefits that businesses that use it experience include the removal of installation, operating, and maintenance costs of their VoIP PBX since their VoIP service provider hosts their PBX for them. A virtual PBX is another name for it. Access to a range of various calling and communication services is available through a hosted or cloud solution. Call routing, online call and phone management, auto attendants, call forwarding and parking, call to e-mail or text transcriptions, among other services, may be some of these functions.

A hosted phone system, like a conventional setup, externally and internally connects callers and phone numbers. Connections remain made over IP-based phones with a hosted system rather than over phone lines.

The need for pricey and cumbersome on-site hardware is eliminated by a cloud or hosted system. The service provider, which “hosts” the system offsite, includes management, servicing, maintenance, and updates. A hosted phone system enables users to accept and make calls from a variety of devices, as opposed to conventional on-premise PBX services.

Voice over Internet Protocol is known as VoIP. Instead of using regular phone lines, it is a phone service that uses the Internet. VoIP is widely used today because to platforms like Skype. include calling over FaceTime or WhatsApp apps.

A VoIP PBX is a business telephone system that, in contrast to the conventional Public Switched Telephone Network’s( PSTN), offers services similar to those offered by LAN or WAN data networks.

A cloud PBX (private branch exchange) is a company phone system that uses a managed service that runs in the cloud to link staff members to a phone network. Management, control, integration, and connectivity with the public switched telephone network (PSTN) are all combined into the cloud via cloud PBX.

An on-premises PBX is a PBX system that is installed at the business that uses it. Private branch exchange (PBX) goods and services are now becoming more customizable thanks to VoIP service providers. A single, Web-based VoIP infrastructure serving an enterprise communications infrastructure can support a wide range of unified communications services and applications.

An IP-PBX phone system is another name for an on-premise PBX. The system hardware is physically located at your place of business. Using a local area network, calls are placed from a digital or IP phone to the PBX server. Voice over Internet Protocol (VoIP) and traditional phone companies both accept calls.

Yes, we provide our clients with PBX infrastructure installation.

Setting up the required hardware and software elements to create a private telephone network inside of a company is part of installing PBX infrastructure. The PBX server installation, phone or endpoint connections, call routing and feature configuration, and adequate network connectivity are some examples of what can be done in this regard.

We do, indeed. Low-rate calls typically mean that voice calls are offered for less money than traditional telephone services. The costs of long-distance and international calls can be significantly decreased by using VoIP technology to transmit calls over the Internet.

Yes, FamePBX offers SMS( Short Message Service) and call recording features in a personal computer system, depending on the hardware or software you’re using.

Yes. FamePBX complies with HIPAA regulations. The Health Insurance Portability and Accountability Act (HIPAA)’s main objectives are to safeguard patients’ privacy and to administratively simplify the healthcare system.

Yes, we provide Mitel, Phonesuite, NEC, and FamePBX as pbX brands.

A telephone system known as a hybrid PBX incorporates features from both classic and contemporary IP PBX systems. It is intended to provide the advantages of both technologies and is frequently used as a temporary solution by businesses moving from conventional telephone to IP-based communication.

Yes, we do provide a special PBX system for the hospitality industry. A PBX system made specifically for the hospitality industry, also known as a Hospitality PBX or Hotel PBX, offers communication solutions that are tailored to the specific requirements of hotels, resorts, and other lodging facilities.

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