1. Introduction

FAME PBX (“we,” “us,” or “our”) operates a private branch exchange (PBX) system for clients across the United States. This Privacy Policy explains how we collect, use, share, and protect your personal information, with a commitment to compliance with the Texas Data Privacy and Security Act (“TDPSA”) for Texas residents. By using our services, you consent to the practices outlined in this policy.

2. Information We Collect

We collect information necessary to provide PBX services, including:

• Personal Information: such as names, contact numbers, email addresses, and billing details.
• Usage Data: details of calls made and received, including call duration, time, and date.
• Technical Data: IP addresses, device information, and logs to ensure security and service quality.
• Customer Support Data: any information you provide when contacting us for support.

3. How We Use Your Information

We use your information to:

• Provide and improve our PBX services.
• Bill and manage your account.
• Monitor, detect, and prevent fraudulent activities.
• Ensure compliance with legal obligations, including the TDPSA.
• Provide customer support and respond to your inquiries.

4. Information Sharing and Disclosure

We may share information in the following circumstances:

• With Service Providers: to assist us with service delivery, billing, customer support, and security.
• For Legal Compliance: if required to comply with legal obligations, protect our rights, or respond to lawful requests from government agencies, including compliance with the TDPSA.
• In Case of Business Transfers: if FAME PBX is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Texas Data Privacy and Security Act (TDPSA) Compliance

Under the TDPSA, Texas residents have specific rights concerning their personal data. FAME PBX is committed to upholding these rights, which include:

• Right to Access: Texas residents may request access to their personal data that we process, along with information on how we use it.
• Right to Correction: You have the right to request corrections to inaccurate or incomplete personal data.
• Right to Deletion: Texas residents may request that we delete personal data collected, subject to certain exceptions under the TDPSA.
• Right to Opt Out of Data Processing for Targeted Advertising: We do not use your personal data for targeted advertising, but Texas residents have the right to opt out of such practices if we engage in them in the future.
• Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format.

To exercise these rights, contact us at (469)661-1200 or mail us at support@famepbx.com

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement reasonable security measures to protect your information, consistent with TDPSA requirements. While we work diligently to protect your data, no system is completely secure. We encourage you to take personal precautions when using PBX services.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal information, as specified under the TDPSA.
• Withdraw consent for data processing (where applicable).
• Request details about how we handle your information.

To exercise these rights, contact us at (469)661-1200 or mail us at support@famepbx.com

9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the effective date will be updated. Please review this policy regularly.

11. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

FAME PBX
3400 Silverstone Dr # 110,
Plano, TX 75023

(469) 661 1200